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Privacy Policy

1. Who We Are

Totally Fluent is an online education platform offering IELTS and English language courses. Our website address is: https://www.totallyfluent.com.
We are committed to safeguarding your privacy and handling your data in a responsible and transparent way.

2. What Personal Data We Collect

We may collect and store the following types of information:

  • Name and email address — when you sign up for a course, download a free resource, or contact us.

  • Payment and billing information — collected securely through our third-party payment processor (e.g. Stripe).

  • Usage data — including your IP address, browser type, and interaction with our site (via cookies and analytics tools).

  • Support requests or contact form entries — used to help resolve queries or provide customer service.

3. Why We Collect Your Data

We collect data to:

  • Deliver your purchased course content or free materials

  • Communicate with you (e.g. course updates, customer support, newsletters if opted in)

  • Improve our services and user experience

  • Comply with legal obligations (e.g. tax, refunds, account access)

4. Cookies

Our website uses cookies to provide the best experience. You may opt to disable cookies through your browser, but this may limit some features.

5. Embedded Content & Third Parties

Pages on this site may include embedded content (e.g. YouTube videos or external links). These websites may collect data as if you were visiting them directly.
We also use services like Stripe (payments) and Kajabi (course delivery), which may handle your information according to their own privacy policies.

6. How Long We Keep Your Data

We retain personal data only as long as necessary to fulfil the purpose for which it was collected. If you unsubscribe or request deletion, we will honour that request unless legal obligations require otherwise.

7. Your Rights

You have the right to:

  • Access a copy of your personal data

  • Request data correction or deletion

  • Withdraw consent for marketing emails

  • Lodge a complaint with a data protection authority

To exercise your rights, email: [email protected]

8. Data Security

We take security seriously. Your personal data is stored securely, and transactions are encrypted through our trusted payment partners.

9. Contact

For questions about this privacy policy or your personal data, please contact:
📧 [email protected]