Terms & Conditions
Last updated: 16/04/2025
Welcome to Totally Fluent. By accessing and using our website (https://www.totallyfluent.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. Use of Website
1.1 These Terms and Conditions govern your use of our website. By using the site, you accept these terms in full. If you disagree with any part of these terms, you must not use our website.
1.2 We reserve the right to modify these Terms at any time. Updates will be posted on this page. Continued use of the site indicates your acceptance of the revised terms.
2. Intellectual Property
2.1 All content on this website, including text, graphics, videos, logos, and course materials, is owned by Totally Fluent or its licensors. All rights are reserved.
2.2 You may view pages, download for personal use, and print materials for non-commercial use only. You must not:
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Republish or redistribute material from this website without permission
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Sell or rent content
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Reproduce, duplicate, or exploit content for commercial purposes
3. Account Registration
3.1 To access paid content, you may be required to create an account. You agree to provide accurate information and keep it updated.
3.2 You are responsible for maintaining the confidentiality of your login details. Notify us immediately of any unauthorized use of your account.
4. Payments & Subscriptions
4.1 We offer both one-time purchase products and rolling monthly subscription plans.
4.2 Self-Study Course: Access is granted for 12 months from the date of purchase.
4.3 Live Coaching Membership: This is a recurring monthly subscription. You can cancel anytime via your account dashboard. Cancellations prevent future billing but do not issue refunds for past payments.
5. Refunds & Cancellations
5.1 Self-Study Course: We offer a 7-day money-back guarantee. Contact us within 7 days of purchase if you're not satisfied.
5.2 Live Coaching Membership: You may cancel anytime to avoid future payments. We do not offer refunds on past payments for subscriptions.
6. User Conduct
6.1 You agree not to use the site to:
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Post or transmit unlawful, harmful, or offensive content
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Distribute spam or viruses
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Attempt to gain unauthorized access to other accounts or systems
6.2 We reserve the right to suspend or terminate accounts that violate these rules.
7. Course Content & Availability
7.1 We may update, revise, or remove course content to improve the learning experience.
7.2 While we strive to ensure availability, we do not guarantee uninterrupted access to our services. Planned maintenance and unexpected downtime may occur.
8. Disclaimers
8.1 We make every effort to ensure the accuracy of the information on our website, but we do not guarantee it will always be error-free.
8.2 IELTS is a registered trademark of Cambridge, IDP Education, and the British Council. Totally Fluent is not affiliated with or endorsed by any of these organisations.
9. Limitation of Liability
9.1 Totally Fluent will not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or services.
10. Governing Law
10.1 These terms shall be governed by the laws of the United Kingdom. Disputes will be subject to the exclusive jurisdiction of the UK courts.
11. Contact Us
If you have questions about these terms, please contact us at [email protected].